Privacy Policy

1. Information We Collect

We collect information necessary to process your orders and shipping:

• Contact Information: Name, Email, Phone Number.
• Shipping Information: Address, Country, Postal Code.
• Customs ID: Personal Customs Code (PCCC) for Korea or Tax ID for other countries if required.
• Order Details: Product links, options, and preferences.
• Payment Information: Processed securely through PayPal (we do not store your credit card details).

2. How We Use Your Information

• To purchase items on your behalf.
• To ship items to your destination.
• To communicate with you regarding order status and issues.
• To comply with customs regulations and tax laws.
• To improve our services and customer experience.

3. Data Sharing with Shipping Carriers

We share your shipping information with the following carriers as required for delivery:

• FedEx Corporation - For express international shipping
• UPS (United Parcel Service) - For international shipping
• YunExpress - For economy international shipping
• Korea Post (EMS, K-Packet) - For postal delivery services
• SF Express - For Asia-Pacific express shipping

Each carrier has their own privacy policy governing how they handle your data. By using our service, you consent to sharing your shipping information with these carriers for delivery purposes.

4. Data Sharing - Other Parties

We do not sell your personal data. Beyond shipping carriers, we share data only with:

• Customs Authorities: Required for export/import clearance. This includes declared value, item descriptions, and recipient information.
• Payment Processors: PayPal (for secure payment processing). We do not store your payment details.
• Korean Sellers: When purchasing on your behalf, we may provide your name for order confirmation purposes only.

5. Data Retention

• Order Records: Retained for 3 years for customer service and legal compliance.
• Shipping Information: Retained for 1 year after delivery for tracking and dispute resolution.
• Account Information: Retained until you request account deletion.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt-out of marketing communications.

To exercise these rights, contact us at: support@shipsfromkorea.com

7. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmission
• Secure database storage with access controls
• Regular security audits and updates

8. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to improve our service. You can manage cookie preferences in your browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or a notice on our website.