Buying Service vs. Shipping Forwarding: Ensuring Your Orders Are Placed Correctly

Understanding the Difference: Buying Service vs. Shipping Forwarding

Shipping Forwarding (배송대행): This service is for when you have already purchased items from a Korean online store, and you need us to receive them at our warehouse and then ship them internationally to you. You provide us with the tracking number for your incoming package, and we handle the outbound international shipping.

• Buying Service (구매대행): This service is for when you want us to purchase an item for you from a Korean online store. You provide us with the product link and details, and we handle the entire buying process, from placing the order to receiving it at our warehouse, and then arranging international shipping to you.

• How to Properly Request a Buying Service

It's crucial to select the correct service option on our platform. If you intend for us to purchase an item for you, please ensure you choose "Buying Service" on our request page: https://www.shipsfromkorea.com/request.

The Key Step: Payment Completion for Buying Service

For us to proceed with your Buying Service request and place the order with the vendor, payment for the item(s) and our service fee must be completed first.

Here's how it works:

Submit your Buying Service request via the link above, providing all necessary product details.

We will review your request and send you an invoice for the item cost and our service fee.

Once this invoice is paid in full, we will proceed to purchase your item(s).

After the item arrives at our warehouse, we will notify you of the international shipping costs, and upon payment, your package will be dispatched.

Please note: If you submit a request as "Shipping Forwarding" but expect us to make a purchase, your request will be put on hold until you properly submit it as a "Buying Service" with completed payment. This ensures a smooth and efficient process for everyone.

Conclusion: By understanding the distinction between these two services and ensuring your payment is completed for Buying Service requests, you help us process your orders faster and more accurately. We're here to make your international shopping experience as easy as possible!

• If you have any questions or need assistance, feel free to contact our support team.

• Thank you for trusting Ships From Korea!